OFFICIAL EMERALD CUP FESTIVAL GUIDE
The Emerald Cup is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions please email us at email@example.com We will do our best to help you have an awesome experience.
Service animals are permitted throughout the festival grounds; however this does not include emotional support animals, therapy animals, comfort animals, or pets. Only legitimate service animals will be allowed within the festival footprint. Animals that are not legal service animals are not allowed and will be turned away.
All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. Service animals must be housebroken and should use the service animal relief area. Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal. All animals should have legally required vaccinations.
Please Note: You must stop here to get your ADA wristband credential. There will be an Access Center conveniently located inside the entrance of the venue.
At the Access Center you can:
• Get your ADA wristband credential.
• Get your ADA questions answered.
• Learn about other accessibility services.
• ADA Wristbands are good for the whole weekend.
• DO NOT remove your wristband for the duration the festival.
• One companion wristband will be issued for each disabled patron, exceptions will be made for families with young children.
• If a disabled guest wants to switch their companion, please bring the old companion wristband to the Access Center to be reissued.
The venue is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including parking, entrances, stages, vendors and all other activity areas. We encourage all guests to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals.
ACCESSIBLE VIEWING AREAS
There will be accessible viewing areas made available to ADA patrons who may need to see sit while watching music on the Emerald Cup stage. To gain access to these areas, please visit the Access Center.
Accessible Viewing Area Policies:
• Companions may be asked to stand if capacity is reached
• These are non-smoking areas
• Patrons are not allowed to save spots
EFFECTIVE COMMUNICATION REQUESTS
If you would like to request ASL Interpretation for any performance please contact us at firstname.lastname@example.org. Keep in mind, requests must be made no later than 21 days before the event to allow for sufficient processing time. Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, please contact us at email@example.com.
ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
First Aid: We have several First Aid locations throughout the venue, noted on the festival maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
Special Dietary Needs: The Emerald Cup will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at firstname.lastname@example.org for further information.
COMMENTS, QUESTIONS & SUGGESTIONS
The Emerald Cup will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible we encourage you to contact us at email@example.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services please reach out to us.